Contactless Debit Card

Coming Fall/Winter 2020!

Contactless debit cards make checking out at your favorite restaurants and stores quick and easy. The tap-and-go process usually takes less than a second, which is quicker than inserting a chip card—and way faster than using cash. Contactless cards are just as secure as a chip card, and eliminate the need to come into contact with high-touch surfaces.

Frequently Asked Questions

What is a contactless payment?

A contactless payment is a payment that does not require physical contact between your debit card and the point-of-sale (POS) terminal.

What is the difference between contactless cards and mobile wallets?

Both contactless cards and mobile wallets (such as Apple Pay and Android Pay) use Near Field Communication (NFC), but with mobile wallets, you pay with your mobile device and with a contactless card, you use the physical card to tap and pay without having to insert your chip or slide your card.

Why am I receiving a contactless card?

We are starting to issue contactless cards because of the faster, safer and more secure checkout experience when used at contactless-enabled merchant terminals.

When will I receive my contactless card?

You will receive your contactless debit card at your cards next renewal date (at expiration) unless requested prior to that date.

Where can I use my contactless card?

You can tap to pay wherever you see the contactless symbol at checkout.

How do I know if my card is contactless enabled?

If you see the symbol on your card, it has the capability to make contactless payments.

Do I have to physically tap my card on the contactless-enabled checkout terminal?

No, you do not have to physically tap the card to the terminal, but your card should be close (within 1-2 inches) to the contactless symbol.  

How should I hold my card to the contactless-enabled checkout terminal?

The checkout terminal reads best when the contactless card is flat over the contactless symbol  instead of at an angle.

How long do I need to hold my card to the contactless-enabled checkout terminal?

You should hold your contactless card to the terminal for 1-2 seconds.

What are the benefits of contactless payments?

It's easy — Simply tap your card on the checkout terminal to make a purchase
It's fast — Your card is read in seconds, so there’s less waiting to remove your card from a chip terminal.
It’s secure — Enjoy the same security as chip cards used at chip-enabled terminals because each contactless transaction uses a one-time security code to protect your payment information.

Can I use my contactless card at a retailer that is not yet contactless-enabled?

If you don’t see the Contactless Symbol, you can still use your contactless card at an EMV checkout terminal by inserting your card, or at a magnetic stripe terminal by swiping your card.  You can still do everything you would do with a non-contactless card, including adding a tip, getting cash back and more.

Can I use my Investors Community Bank Contactless Card when traveling internationally?

Yes, you can use your contactless Visa card where Visa is accepted by tapping it at a contactless-enabled checkout terminal wherever you see the contactless symbol,  or by inserting the card into an EMV chip terminal, or by swiping the card in a magnetic stripe terminal.

What if I don’t want a contactless card?

If you prefer not to use the contactless feature, you can continue to use the chip and magnetic stripe payment methods on the card.

Are there any additional fees associated with contactless cards?

No, there are no additional fees to use your contactless card.

Has my card information changed?

Your contactless card may have a new expiration date and 3-digit security code so be sure to update your information on your mobile wallets and with billers that charge your card regularly.  All other account information will remain the same.

When I receive my new contactless-enabled card, what should I do with my existing Investors Community Bank debit card?

Once you activate your new contactless card, destroy your existing card immediately for security reasons.

How secure are contactless cards?

Contactless cards are safe, highly secured with encryption and have the same protection as EMV chip card payment. The data is not in the clear as it once was with a magnetic stripe only card, so EMV cards are less vulnerable to counterfeit fraud than magnetic stripe cards.  Transactions are also cryptographically secure and generate a unique code for each transaction.  Therefore, issuers can automatically detect and reject any attempt to use the same transaction information more than once.

Will contactless cards allow others to track my location?

No, contactless and contact chip card technology is not a locator system.  The technology on your card is limited to supporting authentication of card data when you make a purchase.

Will a PIN be required for contactless transactions?

You may be required to enter a PIN to complete ATM transactions and some debit card purchases.

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